We mainly sell Shower arms and rails,Basin taps,Shower valves and Plumbing accessories et.
Return Policy

30 Days Money Back Warranty

Only defective items can be returned for a full compensation.

1.If you are not satisfied with a product because it is faulty, you can send it back to us for a refund or exchange within a period of 30 days after you have received it. Shipping fees to return the item back to us will be the responsibility of the customer.
2.If the product works but you do not wish to retain it, you can also send it back within a 30 day period for an exchange or a partial refund. You have to cover the shipping cost both ways. All shipping fees are non-refundable.

3 Months Free Repair Warranty

If a product doesn’t work, you can send it back to us for a repair provided it is within 3 months from the date of purchase. As the buyer, you will pay the shipping fees for returning the original item back to us, and we will pay the shipping fees to return the item to you.

Shipping Costs for Repair

Unless otherwise noted on the product page, the product warranty period is one year from the date of purchase.
Within a period of 3 months from the purchase date, buyers can send back items for free repairs. Buyers pay the shipping fees for sending the item back to us, while we pay the shipping fees to return the item back to the buyer.
After the 3 month warranty period, buyers can still send the item back for repair. However, the buyer is responsible for paying all the shipping fees both ways.
Note: If the buyer has damaged the item(s), the warranty will be void. If components need to be changed, we will charge for the original value of the any components. In this case the customer is responsible for all shipping fees involved in the repair process.

What If I Receive the Wrong Item?

Please follow our warranty process at the top of this page.
Please contact us with all the details and pictures showing us the issue.
1.If we sent you the wrong item, we will either exchange the item or refund you in full.
2.If you made a mistake by ordering the wrong item, we will either refund you partially if you keep the item or you may request to return the item for a full refund or an exchange.
Shipping fees to return the item(s) to us will be covered fully by the customer. For exchanges the customer will pay all shipping fees.

Incomplete Order/Missing Items

Please carefully check the package’s content before signing for the delivery.
Then please submit a ticket with your order number and indicate to us which item or accessory is missing along with pictures of the outer packaging. We will offer you a solution once we have received this information.

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